The Reality Of Vehicle Diagnostics

Imagine waking up one morning with a stomach ache. You pick up the phone, call the doctor’s office and say, “I’ve got a really bad tummy ache. How much will it cost to make me feel better?”

Of course, you wouldn’t do that. You know that there could be a lot of reasons for your symptoms and that the doctor will have to examine you, ask some questions, and probably run some tests before she can tell you what’s wrong and give you treatment options.

This same scenario plays out every day at auto repair facilities. When the cause of the concern isn’t obvious, the vehicle will need to undergo a diagnostic testing process.

That’s where we come in.

Why Good Things Take Time (And Money)

The typical vehicle has about 30,000 parts, including several networked computers and miles of wiring. (Much like the human body… it’s complicated.)

Finding exactly what is wrong can be very in-depth and take some time. The most experienced technicians at the shop are the ones that tackle the difficult diagnostic jobs. And, because of their expertise, they can be the ones in the most demand — this means they might be harder to book time with.

Once seasoned technicians have determined the cause of the problem, they can work out the plan for how to fix it and tell you how much it will cost.

Sure, you could find a cheap mechanic who gets you into their shop ASAP, but if they don’t have the qualifications to back up both their expert opinion and their eventual diagnosis, is this really a better option? Think back to our doctor scenario.

So it makes sense that:

  1. The Service Advisor cannot provide an estimate before the diagnosis is done.
  2. There is a charge for diagnostic services.

You expect to pay for an office visit to the doctor and for any needed tests before you can be presented with your treatment options and costs; same goes for your vehicle.

We Want To Help

We know it can be frustrating when something is wrong with your car and you aren’t sure what is going to be involved in getting it fixed. We’ll do everything we can to help you through the process and communicate with you every step of the way.

We have highly trained and experienced advisors and technicians, and state of the art diagnostic equipment to uncover the cause of your problems. We use quality replacement parts to help make sure you stay on the road after the repair is done.

That’s our prescription for automotive peace of mind.

When you need our help, we’re here for you. Make an appointment via call, text, or on our website and Master Auto Repair of Webster Groves will be sure to take care of your car to get it back to its best and back on the road where it belongs.